Widerrufsrecht
REFUND & RETURN POLICY
We want you to love what you wear. If something isn't right, here's how it works.
RETURNS
You have 14 days from the delivery date to request a return. To be eligible, your item must be unworn, unwashed, in its original condition, with all tags attached and in its original packaging. We require a receipt or proof of purchase.
To start a return, message us on Instagram @kabreur (fastest — we usually reply within a few hours) with your order number. We'll guide you through the next steps.
PREORDER ITEMS
Preorder items cannot be returned or cancelled once they are in production, unless the item is defective. All other eligibility conditions above still apply.
NON-RETURNABLE ITEMS
The following cannot be returned:
- Gift cards
- Items marked as final sale
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 14 days after delivery
SALE & PROMOTIONAL ITEMS
Only regular-priced items are eligible for a refund. Sale or promotional items are final and cannot be refunded.
REFUNDS
Once we receive and inspect your return, we'll email you to confirm we've received it and to let you know whether your refund is approved. If approved, your refund is processed to your original payment method within a few business days.
LATE OR MISSING REFUNDS
If you haven't received a refund yet:
1. Check your bank account again.
2. Contact your credit card company — it may take some time before the refund is officially posted.
3. Contact your bank — there is often some processing time before a refund posts.
If you've done all of this and still haven't received your refund, contact us at contact@kabreur.com.
EXCHANGES
We only replace items that are defective or damaged. If you need to exchange an item for the same one, message us on Instagram @kabreur or email contact@kabreur.com.
RETURN SHIPPING
To return your item, ship it to:
Kabreur — 13 Rue Charles Bordes, 34070 Montpellier, France. (Address could change please contact us)
You are responsible for paying the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from it.
Depending on where you live, the time it takes for an exchanged product to reach you may vary. For items over €75, we recommend using a trackable shipping service or purchasing shipping insurance — we can't guarantee that we'll receive your returned item.
Questions? Reach us on Instagram @kabreur or at contact@kabreur.com.
